1. Introduction

Welcome to ASHIQE JEWELLERS.

These Terms & Conditions govern your access to and use of the ASHIQE JEWELLERS website, mobile services, online shopping facilities and related services.

By visiting our website, creating an account, placing an order or purchasing any product through our online platform, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree to any provision of these Terms and Conditions, please refrain from accessing or using our website, or placing any order through the website.

2. About ASHIQE JEWELLERS

ASHIQE JEWELLERS is a jewellery brand operated by ASHIQE JEWELLERS PVT LTD.

Throughout these policies, “ASHIQE JEWELLERS”, “we”, “us” and “our” refer to ASHIQE JEWELLERS PVT LTD.

“You”, “customer” or “user” refers to any person who accesses, browses, registers on or purchases products through our website.

3. Eligibility

You must provide accurate information while creating an account or placing an order.

Where a transaction involves a minor, the transaction should be completed under the supervision and responsibility of a parent or legal guardian.

We reserve the right to decline, cancel or review an order where information provided by the customer appears inaccurate, incomplete, fraudulent or suspicious.

4. Website Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, weights, specifications and other information displayed on our website are accurate.

However, minor variations may occur because of:

•       Photography and lighting conditions;
•       Display or screen settings;
•       Handmade manufacturing characteristics;
•       Product finishing;
•       Actual product dimensions;
•       Weight variations within applicable manufacturing tolerances.

Such variations do not automatically constitute a product defect.

5. Product Availability

Products displayed on our website are subject to availability.

Adding a product to a cart does not guarantee that the product will remain available until payment is completed.

ASHIQE JEWELLERS may cancel an order where a product becomes unavailable, cannot be supplied, contains an obvious listing error or cannot be fulfilled for legitimate operational reasons.

6. Product Pricing

Prices displayed on the website are subject to change.

The applicable price for an order will generally be the price displayed at the time the order is successfully placed, subject to correction of obvious pricing or technical errors.

Jewellery prices may depend on factors including:

•       Precious-metal rate;
•       Product weight;
•       Making charges;
•       Wastage, where applicable;
•       Stone charges;
•       Taxes;
•       Certification/hallmarking-related charges, where applicable;
•       Other clearly disclosed charges.

7. Orders

An order placed through the website constitutes a purchase request.

An order confirmation does not necessarily prevent ASHIQE JEWELLERS from cancelling an order where there is a genuine issue involving stock, pricing, payment, fraud prevention, technical error or product availability.

If an order is cancelled by us after payment has been received, the eligible refund amount, after deduction of any applicable charges, fees, or other permissible deductions, will be refunded to the customer through the applicable payment method or refund process.

8. Account Security

Customers are responsible for maintaining the confidentiality of their login credentials, OTPs and account information.

You should immediately notify us if you believe that your account has been accessed without authorization.

ASHIQE JEWELLERS will not request your banking PIN, card PIN, CVV or password through unsolicited calls, messages or emails.

9. Prohibited Activities

Users must not:

•       Use the website for unlawful activities;
•       Attempt to gain unauthorized access;
•       Introduce malicious software;
•       Scrape or reproduce website content without permission;
•       Misuse promotional offers;
•       Create fraudulent accounts;
•       Submit false payment or identity information;
•       Interfere with website operations;
•       Use the website to commit fraud or deceive other users.

10. Intellectual Property

All website content, including logos, photographs, graphics, text, designs, product descriptions, videos, artwork, layouts and branding elements, belongs to or is lawfully used by ASHIQE JEWELLERS PVT LTD.

No content may be reproduced, copied, modified, distributed or commercially exploited without prior written permission.

11. Changes to Terms

ASHIQE JEWELLERS may update these Terms & Conditions from time to time.

The revised version will become effective when published on the website unless a different effective date is specified.

12. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Any dispute shall be subject to the dispute-resolution procedure specified in this policy and the jurisdiction of the competent courts/authorities having jurisdiction over the Company’s applicable place of business, subject to applicable law.

For privacy-related questions, customers may contact:

Email: info@ashiqejewellers.com
Customer Support: 8670249300 | 9382697191 | 9332329857