1. Our Commitment

ASHIQE JEWELLERS respects the privacy of its customers and users.

This Privacy Policy explains how we may collect, use, store and protect information when you use our website or purchase our products.

2. Information We May Collect

Depending on the service used, we may collect:

•       Name;
•       Mobile number;
•       Email address;
•       Billing address;
•       Shipping address;
•       Order information;
•       Payment-related transaction information;
•       Account information;
•       Customer-service communications;
•       Product preferences;
•       Information voluntarily submitted by the customer.

We do not require customers to provide information that is unnecessary for the relevant service.

3. Payment Information

Payments may be processed through third-party payment service providers.

Where payment information is processed by such providers, it may be handled according to their security and privacy practices.

ASHIQE JEWELLERS does not intend to store complete card credentials such as CVV or card PIN.

4. Use of Information

Customer information may be used to:

•       Process orders;
•       Deliver products;
•       Provide customer support;
•       Process refunds and exchanges;
•       Verify transactions;
•       Prevent fraud;
•       Improve website functionality;
•       Communicate regarding orders;
•       Send permitted promotional communications;
•       Comply with legal and regulatory requirements.

5. Sharing of Information

We may share necessary information with trusted service providers involved in:

•       Payment processing;
•       Logistics and delivery;
•       Technology and hosting;
•       Customer support;
•       Website operations;
•       Legal/compliance services;
•       Fraud prevention.

We do not sell customer personal information as a commercial product.

6. Data Security

We use reasonable technical and organizational safeguards to protect customer information.

However, no internet-based transmission or storage system can be guaranteed to be completely secure.

7. Marketing Communications

Customers may receive promotional communications where legally permitted.

Customers may opt out of non-essential promotional communications using the available unsubscribe or communication-preference mechanism.

Transactional messages relating to orders, payments, delivery, security or important account information may continue where necessary.

8. Cookies

Our website may use cookies and similar technologies to:

•       Operate essential website functions;
•       Remember preferences;
•       Understand website usage;
•       Improve performance;
•       Support analytics;
•       Provide relevant marketing where applicable.

Customers may control certain cookie settings through their browser or available website controls.

9. Data Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, dispute-resolution and compliance requirements.

10. CANCELLATION POLICY

10. 1 Customer-Initiated Cancellation

Customers may request cancellation before the order enters a stage where cancellation is no longer operationally possible.

Cancellation availability may depend on:

•       Product type;
•       Manufacturing status;
•       Dispatch status;
•       Customisation;
•       Payment status.

For customised or made-to-order jewellery, cancellation may be restricted once production has commenced.

If cancellation is accepted, the eligible refund will be processed according to the applicable refund procedure.

10. 2 Customer-Initiated Cancellation (Advised information)

Customers are therefore advised to carefully review the product details, order information and purchase decision before placing an order.

After the completion of 24 hours, the customer will not be permitted to cancel the order under any circumstances, subject to applicable law and statutory consumer rights. Once the 24-hour cancellation period has expired, the customer will be required to accept and receive the order upon delivery.

If, for any reason, the customer no longer requires the ordered product or wishes to cancel the order, the customer must request cancellation within 24 hours from the time the order is successfully placed.

11. EXCHANGE POLICY

Eligible jewellery may be exchanged at our physical store, subject to the applicable exchange period, product eligibility criteria, and the terms and conditions prescribed by ASHIQE JEWELLERS. Exchange facilities may not be available for purchases made through our online website or any other online sales channels or systems.

Exchange Period: Where applicable, the exchange must be requested within the specified exchange period communicated by ASHIQE JEWELLERS.

The product must be unused, undamaged, and in its original condition, and must be accompanied by the original purchase invoice and all applicable certificates, documents, tags, and packaging, where required.

The exchange value of the product may be determined based on the applicable product valuation, prevailing market rates, applicable deductions, and the terms and conditions of ASHIQE JEWELLERS in effect at the time of exchange.

Customised, personalised, engraved, or specially manufactured products may not be eligible for exchange, unless expressly approved by ASHIQE JEWELLERS at its sole discretion.

12. BUY-BACK POLICY

ASHIQE JEWELLERS may provide a buy-back facility for eligible jewellery products, subject to the applicable product category, product conditions, verification requirements, and the Company’s prevailing buy-back policy. The buy-back facility is available only at our physical store and is not available through our website or any other online platform or system.

The eligibility and buy-back value of a product may be determined based on the following factors:

Purity of the precious metal;

Net weight of the precious metal;

Applicable prevailing market rate at the time of buy-back;

Value and type of stones, if applicable;

Manufacturing characteristics and product specifications;

Physical testing and verification of the product;

Applicable deductions, charges, or adjustments;

Condition of the product at the time of buy-back; and

Availability of the original purchase invoice and applicable supporting documentation.

The buy-back value shall not necessarily be equal to the original purchase price of the jewellery. The amount payable under the buy-back facility may vary depending on the applicable valuation methodology, prevailing market conditions, deductions, and other terms prescribed by ASHIQE JEWELLERS.

All buy-back requests are subject to physical examination, purity testing, weight verification, documentation verification, and other applicable checks at our physical store. The final buy-back value, if any, shall be determined by ASHIQE JEWELLERS after completion of the applicable examination and verification process.

Detailed Buy-Back Formula: To be specified separately upon finalisation and confirmation of the Company’s applicable buy-back calculation methodology.

13. PAYMENT POLICY

ASHIQE JEWELLERS may accept payment methods displayed on the website, which may include:

•       Credit cards;
•       Debit cards;
•       UPI;
•       Net banking;
•       Wallets;
•       Other approved payment methods.

Payment must be successfully received and verified before an order is treated as paid.

ASHIQE JEWELLERS may use payment verification and fraud-prevention procedures for high-value transactions.

If payment is deducted but the order is not successfully created, the customer should contact customer support with the relevant transaction details.

14. JEWELLERY PRODUCT POLICY

Jewellery is a manufactured product and may contain natural variations.

The final product may have minor differences from photographs because of:

•       Lighting;
•       Photography;
•       Screen settings;
•       Handmade finishing;
•       Stone characteristics;
•       Manufacturing processes.

The product invoice shall be treated as the principal commercial document for the purchase.

Where applicable, product-specific details such as metal purity, net weight, stone details, making charges and taxes will be provided in the invoice/product documentation.

15. HALLMARKING & HUID POLICY

ASHIQE JEWELLERS shall provide hallmarking information for products where applicable under the prevailing legal requirements.

BIS explains that HUID is a unique six-digit alphanumeric identification associated with an individual hallmarked gold article.

Accordingly:

•       HUID should not be treated as a reusable product-level code for multiple different jewellery articles.
•       Individual hallmarked articles may carry their own applicable identification.
•       Pairs and detachable parts may have separate hallmarking requirements under applicable BIS provisions.
•       Applicable hallmark and product details may be reflected in the invoice/documentation as required.
•       Customers should retain their original invoice and relevant product documentation.
•       Customers may independently verify HUID through the official BIS verification mechanism where applicable.

Nothing in this policy limits any statutory rights available to a consumer under applicable law.

16. PRICING, MAKING CHARGES & TAX POLICY

Jewellery pricing may include components such as:

Precious Metal Value + Making Charges + Stone/Other Charges + Applicable Taxes = Final Price

The exact components will depend on the product.

Where applicable, taxes will be charged according to prevailing law.

Metal prices may change due to market movements. Accordingly, the price displayed for a product may change before an order is completed.

17. CUSTOMISED & MADE-TO-ORDER JEWELLERY

Customised jewellery is manufactured or modified according to specific customer requirements.

Such products may have different cancellation, return and exchange conditions.

Examples may include:

•       Engraving;
•       Special sizing;
•       Personalized designs;
•       Customer-selected stones;
•       Special manufacturing instructions;
•       Custom dimensions;
•       Made-to-order designs.

Once production has commenced, cancellation or return may not be available except where required by applicable law or approved by ASHIQE JEWELLERS.

18. DAMAGED, DEFECTIVE OR INCORRECT PRODUCT

If a customer receives a product that appears damaged, defective or materially different from the ordered product, the customer should contact ASHIQE JEWELLERS within [96 HOURS/4 DAYS] of delivery.

The customer may be asked to provide:

•       Order number;
•       Photographs;
•       Unboxing video, where available;
•       Images of packaging;
•       Product photographs;
•       Invoice;
•       Description of the issue.

The company may inspect the product before deciding whether repair, replacement, exchange, or refund is appropriate.

19. WARRANTY & AFTER-SALES SERVICE

Where a product carries a specific warranty or service commitment, the applicable warranty terms will be communicated with the product or invoice.

Warranty generally does not cover damage caused by:

•       Accidental impact;
•       Improper handling;
•       Unauthorized repair;
•       Normal wear and tear;
•       Scratches;
•       Loss;
•       Damage caused by chemicals;
•       Failure to follow care instructions;
•       Other customer-caused damage.

Product-specific warranty conditions shall prevail where separately provided.

20. JEWELLERY CARE

Customers should:

•       Store jewellery separately;
•       Avoid contact with chemicals;
•       Remove jewellery before swimming or bathing;
•       Avoid unnecessary impact;
•       Keep jewellery away from perfumes and cosmetics where appropriate;
•       Follow product-specific care instructions;
•       Retain certificates and invoices safely.

Natural wear and tear is not necessarily a manufacturing defect.

21. FRAUD PREVENTION & SECURITY POLICY

ASHIQE JEWELLERS takes transaction security seriously.

Customers should never share:

•       OTP;
•       ATM PIN;
•       UPI PIN;
•       Card PIN;
•       CVV;
•       Internet banking password;
•       Account password.

ASHIQE JEWELLERS will not ask customers to transfer money to an unknown personal bank account or use an unofficial payment channel.

Customers should verify communications claiming to represent ASHIQE JEWELLERS.

22. WEBSITE DISCLAIMER

Although we make reasonable efforts to maintain accurate website information, the website may occasionally contain typographical errors, technical issues, outdated information or unintended inaccuracies.

ASHIQE JEWELLERS reserves the right to correct such errors.

Website content may be updated without prior notice.

External links, where provided, may lead to third-party websites. ASHIQE JEWELLERS is not responsible for the independent content, policies or security practices of third-party websites.

23. INTELLECTUAL PROPERTY & COPYRIGHT POLICY

All original ASHIQE JEWELLERS content is protected by applicable intellectual-property laws.

This includes:

•       Brand name;
•       Logo;
•       Product photographs;
•       Product videos;
•       Graphic designs;
•       Written content;
•       Website design;
•       Catalogue material;
•       Marketing material.

Unauthorised copying, reproduction, modification or commercial use is prohibited.

24. FAIR USE POLICY

The website must be used responsibly.

ASHIQE JEWELLERS may restrict or suspend access where it identifies:

•       Fraudulent behaviour;
•       Repeated abusive conduct;
•       Manipulation of offers;
•       Multiple fraudulent accounts;
•       False claims;
•       Payment abuse;
•       Unreasonable misuse of return/exchange facilities;
•       Attempts to exploit technical errors.

This policy will not be used to restrict any genuine statutory consumer right.

25. COMPLAINT POLICY

Customers may contact ASHIQE JEWELLERS for complaints relating to:

•       Orders;
•       Products;
•       Payments;
•       Delivery;
•       Returns;
•       Refunds;
•       Exchanges;
•       Privacy;
•       Website issues.

We aim to acknowledge and address customer complaints within the timelines required by applicable law.

26. DISPUTE RESOLUTION POLICY

ASHIQE JEWELLERS encourages customers to first contact customer support so that disputes can be resolved promptly.

If a dispute cannot be resolved through customer support, the parties may pursue the remedies available under applicable Indian law.

Nothing in these Terms & Conditions is intended to remove or restrict any mandatory consumer rights or statutory remedies.

27. COOKIE POLICY

The ASHIQE JEWELLERS website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used for:

•       Essential website functions;
•       Shopping-cart functionality;
•       Login/session management;
•       Analytics;
•       Website performance;
•       Preferences;
•       Marketing, where applicable.

Users may control cookies through their browser settings, although disabling certain cookies may affect website functionality.

28. STORE PURCHASE POLICY

Products purchased directly from an ASHIQE JEWELLERS physical store may be governed by the store invoice and applicable store-specific terms.

Online purchase policies should not automatically be assumed to apply to offline purchases unless specifically stated.

Customers should retain their original store invoice for future service, exchange, warranty or buy-back requests.

29. CUSTOMER IDENTIFICATION & VERIFICATION

For certain high-value jewellery transactions, ASHIQE JEWELLERS may be required to perform customer identification or transaction verification in accordance with applicable laws and internal procedures.

Customers may be requested to provide appropriate documentation.

Information collected for verification will be handled according to the Privacy Policy and applicable law.

30. POLICY MODIFICATION

ASHIQE JEWELLERS may revise, update, replace or modify these policies from time to time.

The updated version will be published on the website.

Customers should review the policies periodically.

The version applicable to an order will generally be determined according to the terms in force at the relevant time, subject to applicable law and any specific terms communicated with the order.

IMPORTANT CUSTOMER NOTICE

Customers are advised to retain:

•       Original invoice;
•       Product certificate;
•       Hallmark/HUID information, where applicable;
•       Order confirmation;
•       Payment confirmation;
•       Warranty/service documents;
•       Exchange/buy-back documentation.

These documents may be required for future customer-service requests, exchange, warranty, buy-back, dispute resolution or other applicable services.

For privacy-related questions, customers may contact:

Email: info@ashiqejewellers.com | 

Customer Support: 8670249300 | 9382697191 | 9332329857