1. Return Eligibility

Eligible products may be returned within 20 days from the date of delivery, subject to the customer submitting a return request within the applicable return request period and the product satisfying all return conditions and eligibility requirements specified in this Return Policy.

The customer must initiate the return request within the prescribed 4 working days from the date of delivery, and the returned product must be received by ASHIQE JEWELLERS within a maximum period of 20 working days from the date of delivery. The return shall be considered eligible only if the product is received within the applicable period and complies with all terms and conditions of this Return Policy.

The product must generally be:

•       Unused;
•       Unworn;
•       Undamaged;
•       In original condition;
•       Accompanied by the original invoice;
•       Accompanied by certificates, tags, packaging and accessories, where applicable.

2. Products That May Be Excluded

Returns may not be available for:

•       Customized jewellery;
•       Personalized products;
•       Made-to-order products;
•       Products altered according to customer instructions;
•       Products specifically identified as non-returnable;
•       Products damaged after delivery due to customer handling;
•       Products without required documentation where such documentation is necessary for verification.

3. Return Inspection

Returned jewellery may undergo quality, weight, purity, stone and authenticity checks.

A return will be accepted only after the product passes the applicable inspection.

4. Refund

Once a return is approved, the eligible refund amount will be reserved as a voucher, subject to all applicable conditions, terms, and policies of the Company. The voucher may be used to purchase any other jewellery product available for purchase from the Company, subject to the applicable terms and conditions.

All refunds like cash refund and reserved voucher balance are generally processed within 3 to 7 days from the date of refund initiation. However, the actual time taken for the refund to be credited may vary depending on the payment provider, banking processes, and other applicable financial-system processing timelines.

5. Deductions

Where applicable and where permitted by the disclosed terms, certain non-refundable charges, service charges, customisation charges, shipping charges or other applicable amounts may be excluded from the all refund. If the customer cancels the order within 24 hours from the time the order is successfully placed, the applicable refund will be processed after deducting  2% of the order value, along with any other applicable charges or deductions, if any. The eligible refund amount will be credited to the customer through the applicable payment method or refund process.

6. Failed Return

If an item does not meet the return requirements, ASHIQE JEWELLERS may reject the return and send the product back to the customer.

For privacy-related questions, customers may contact:

Email: info@ashiqejewellers.com
Customer Support: 8670249300 | 9382697191 | 9332329857